Exchange / Returns Policy
We have a 14 working day day exchange policy, from the date of shipping confirmation email.
To be eligible for an exchange, your item must be in the same condition that you received it - packed in their original packaging, unworn, unwashed, unused, unaltered, with all tags intact. Please ensure that the items do not fall under the exceptions/non-exchangeable items list.
Do I need to contact Yu Wear prior to the return/exchange?
Yes, you will need to write in to us before returning the item, otherwise your return/exchange request will be rejected. Please email us at askyuwear@gmail.com before mailing out any return parcels to us.
We will require photos of items with issues and explanation of the issues. We will reply within 3 working days on further actions or instructions on the return/exchange.
Can I return/exchange a sale or discounted item?
No, we only accept returns/exchanges for regular-priced items. Items under Sale are not eligible for return/exchange. Items purchased with discount codes/store credits are eligible for return/exchange.
What are the other exceptions / non-exchangeable items?
Customised products (such as special orders/pre-orders/backorders or personalized items that have customised graphics and/or wordings), and personal goods (such as nude camisole undergarment, tights, and socks). Please get in touch if you have questions or concerns about your specific item.
How long is the return/exchange window period?
14 working days from the date of shipping confirmation email
Can I make more than one return/exchange for my order?
No, return/exchange can only be done once per order.
Can I exchange for a different design?
No, exchange across design is not allowed.
Can I receive cash refunds for my returned item?
No, we do not provide cash refunds. We only provide store credits refund, valid for 6 months from the date of issue.
How much credits will I receive after returning the item?
Value of item with a deduction of $2 restocking fee, unless it is due to defect. Read below on defective item.
Why is there a $2 restocking fee for my returned item?
The $2 restocking fee is due to the transaction and restocking fees involved at our end.
What form of postage should I use for the return?
Registered / traceable postage. We will not be liable for any lost mails in transit; for example: normal mail.
Who bears the postage?
Customers will bear the postage for return/exchange, unless it is due to defect. Read below on defective item.
How long does the processing of return/exchange parcels take?
Processing of return/exchange parcels will typically take 10-14 working days. The detailed return/exchange duration will be communicated via email with customer.
Can I cancel my order?
Orders made are non-cancellable, and non-refundable. However, under unique circumstances (reviewed and confirmed by Yu Wear), store credits may be issued for cancelled orders. Cash refunds will not be provided.
Can I use my store credits in conjunction with discount codes?
Store credit cannot be used in conjunction with promotional/discount codes.
I have removed the tag from my item. Can I still return/exchange it?
Items without tags / original clear packaging are not eligible for returns/exchange.
There are missing items in my parcel. Can you send a replacement?
Yes of course! We apologise for any missing item in your parcel, and are more than willing to send the missing item to you. For missing items, please email us at askyuwear@gmail.com within 7 working days upon dispatch. We will follow up with your missing item in the same size/colour, and any postage costs incurred in the process will be borne by us.
I have washed my item. Can I still return/exchange it?
Returns must be in their original condition - packed in their original packaging, unworn, unwashed, unused, unaltered, with all tags intact so as to be eligible for return.
I have received a defective/incorrect item. How do I get a replacement?
We sincerely apologise for any manufacturing defects in the items sent, or any incorrect items sent. For defective/incorrect items, please email us at askyuwear@gmail.com within 7 working days upon dispatch. The replacement piece in the same size/colour will be exchanged with you, and any postage costs incurred in the process will be borne by us.
What kind of defects do you accept?
We only accept manufacturing defects which refer to defects resulted during production process and is present upon receiving.
What happens if there are no replacement for my defective/incorrect item?
In the event where the replacement item is sold out, store credits of equivalent value to the defective item/ incorrect item will be issued to the customer. Cash refunds will not be provided. Incorrect items have to be in their original condition - packed in their original packaging, unworn, unwashed, unused, unaltered, with all tags intact so as to be eligible for return.
The below listed are not considered defects, and therefore are not eligible for returns/exchanges.
- Difference in measurements by 0.25” – 0.75” due to mass production.
- Slight difference in item colour due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions.
- Items with minute imperfections such as crease marks, loose threads, small thread bumps
- Defects which might have been caused after washing, use or handling by customer
- Variation in prints placement due to nature of prints fabric
In the event customer has mailed out a return parcel that is not eligible for returns, customer will be required to bear the postage fees to return the parcel back to them. Yu Wear will not be responsible for the costs of returning the parcel to the customer. Should such parcels not be claimed, they will be disposed off in 3 months upon receiving.
You can always contact us with any questions on returns/exchange at askyuwear@gmail.com